*********, appalling customer experience

I ordered a foot stool on 4th November which was supposed to be delivered within a few days. 10 days went by and I had no communication about the order. I sent an email to ask about the delivery TAT. The agent answering my email said they would have to investigate. I later received an email advising me that i would have to be refunded as there was an issue with the supplier. This was supposed to take 7-14 working days. Needless to say the 14th day was today and no refund is in my account. Upon sneding a follow up email the same scripted response was regurgitated to me about waiting 14 working days yet this has already passed. The lack of accountability and sense of urgency is shocking in the era of customer experience. Perhaps Makro executives need to educate themselves on the basic principles of customer experience in the era of endless choice of supplier. The fact that had I not have contacted Makro to query my order nobody would have bothered to contact me and they would have kept my money. This is tantamount to *****. I'm appalled with the lack of customer experience and ethics displayed by Makro. I would NEVER ever make any further purchases with Makro and will actively campaign for no other consumer to support Makro in the future. Disgusting, disgraceful, ********* company