Appalled at Makro Online Shopping

Hello Peter,

2 weeks ago i bought a sleeper couch on Makro online, I chose the red and black. Confirming the colour telephonically on 2 occassions they confirmed they have the correct colour in stock. after waiting 4 days for my delivery it was delivered. With all excitement at my home as i bought it for my son he unwrapped the item. It was black and had multiple tears. I immediately called the support line for it to be returned. After 2 days they collected it and could not offer the colour i wanted and i then opted for the black sleeper couch which was delivered 2 day later. The item was received on saturday 14 March and again to my disappointed it was the wrong colour and with a small tear.

It was black one, at that time my son needed a sleeper couch desperately as he moved into residence i then accepted the couch but asked Makro for some sort of compensation for the inconvenience caused and getting my order wrong on both occassions. I eventualy received a negative email from Alfred from Homie Furnitures. I think they are the 3rd party Makro is buying from and now Makro has gone into silence and not once apologizing for the pure service.

Is makro not ashamed of these third parties quality that they sending to their clients.

I am appalled of the quality and service.