Appalled and offended by Makro and their courier service

I am absolutely appalled and offended by the service from both Makro and their courier service. I placed an order on 2 December which was supposed to be a Christmas present. Their policy is to deliver within 7-10 days so I figured there was enough time, even if there was a delay. On about 11 December, the status was changed to delivered, even though it was not delivered. That is when I started contacting Makro. I was assured it was still out for delivery and with the courier. I started to follow up daily with Makro Customer Support as the parcel never arrived. I was always told the same thing, being that the matter has been escalated and that my parcel was with the courier who will be contacted for an update and someone will get back to me. No one ever got back to me, I always had to phone back. Eventually, on 23 December, the courier contacted me directly to confirm my address. They then told me they would have to get special trip authorisation based on my location. That's all good and well but my problem is that I placed the order on 2 December and, based on the feedback from Makro Customer Support, my parcel was handed over to the courier on 11 December. So why did the courier only contact me on 23 December? I assume it was because I was following up daily and putting pressure on Makro but it is absolutely appalling that I have had to constantly follow up and worry about my parcel, which I still have not received. I understand if I live outside of a major area it might take longer, which I prepared for, but it has been 24 days, almost a month and still nothing.

I will not be recommending Makro in future. In fact, if my parcel is not received by the end of the week, I will be requesting my money and buying from another supplier such as Mr Price, who I have had no issues with thus far.