TT
Thabo T
1 reviews | Active since Jul 2016
27 Dec 2023, 14:03
Appaling servooce Standards
I placed an order online MAK*** and i received an incomplete order 3 items instead of 4!
Also to my supprise I was suppose to receive my Jameson in a Gift Tin as advertised, but regrettebly i received it in a bubble wrap.
Makro is a big company to be doing this and its poor for them to be advertising what they cant execute and would appreciate it if my order could be executed as per request
This kind of service is appalling and there need to be some improvement
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Makro's replyOfficial
27 Dec 2023, 16:10Good day Thabo , Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,
Makro's reply27 Dec 2023, 16:10
Official
Good day Thabo , Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,