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Prudence M

1 reviews | Active since Sept 2014

11 Mar 2019, 19:22

Appaling After Service Floor Manager Leora Jansen

Dear Sir / Madam MAKRO BRACKENFELL On Sunday i Purchase items totalling to the Value of R2 272.80 Once home, I always tend to double check whether the Prices rang up corresponds.

I Specifically bought a Product: Coda Series Wire Soap Dish R159.00, right on the highest Shelve, which I could not reached, called over, one of the assistance to Please remove it from the Shelve.

Perusing the till slip i saw the Item priced R299.00

Today before, speaking to the Floor Manager Leora Jansen, to Satisfy myself, i Personally, went around to Double Check, to Confirm, I did not see the Wrong Price, No, it was still Marked for R159.00 She asked one of the Till assistants to please bring the Bar Code so we could Ring it up and Compare. The assistance comes with two Price Tags one for R159.00 and R199.00

This I found Appalling, she then called the Manager of the Department and the Conclusion was: because the Item was purchased yesterday I could not get it for a lesser amount After, running to and fro, and numerous Phone Calls, it was ESTABLISHED that both the Price Tags did not even belong to the Wire Soap Dishes.

The Amusing Part, there is NO Tag for R299.00 for the Item Coda Series Wire Soap Dish which has all been Hanging there for R159.00

This is Misleading adverti*****t.

I was just shoved away and told to Go to the Returns Counter outside, as No one could override this situation.

I would like a Phone call from a Senior Manager, to please explain this Matter to me......................... "Am I missing a Point here" Or As the Client, Am i a ****.

Kind regards

0
Replies (2)
Makro
Makro's reply12 Mar 2019, 08:16
Official
Good day Prudence

Thank you for your feedback regarding the experience you've encountered and I am sorry for the inconvenience it has caused. 

The service you've received certainly hasn't been a pleasant one and this is certainly not what we want happening to any of our customers. 

We strive to assist all customers in the best possible way and to hear that this is not happening doesn't sit well with me. 

This matter will be addressed with the Branch Manager at the Cape Gate store to ensure that corrective measures are put in place to better our customer experience. 

Kindly note that I have asked them to contact you regarding this complaint. 

Kind Regards
Otsiele Boikanyo
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Prudence M's update12 Mar 2019, 11:13
Reviewer Update
Dear Otsiele Boikanyo, Thanks for your swift Reply. The time now 11.10am no communication from the Branch Manager Yet. I still have the Product in my possession, as i explained, to Leora, due to the Lengthy queue at the Returns Counter, time was against me. I have Photos of the Price Tags that was displayed, but cannot attach it on this site, should you wish to peruse, i could do so via email. Kind regards Prudence