Anyone heard of something called customer service? Clearly HP and Makro did not get the memo

Issue: Brand new HP laptop bought from Makro is faulty it seems, but I don't know because the process of getting something sorted out once you have bought it, is such a mission that I would not possibly have to put this brand new laptop in the cupboard and forget about it because it seems like HP's quality has deteriorated as much as Makro's service.

I cannot believe that seemingly big brands like these two companies just pass the buck and frankly don't give a damn what you as their customer actually needs. I think their general attitude is appalling and they are not doing us a favor by existing. They are supposed to be rendering a service, which they clearly know nothing about.

The 'assistance' I have received thus far has been limited. The IT lady at Makro reloaded the OS as this was the issue according to IT specialists I had to get and pay for (once again just two weeks after buying this PC). I had a software issue which I then discussed with the company who sells the software. They did full diagnostic checks on the PC and their feedback was that the OS is faulty. Whether this is true or not, I don't know, but I now am left to try and sort this out by myself. Apparently, HP can have a look at the device but this would take about 6 weeks for them to look at the device? really? 6 weeks? I did not buy the device to play on. It was bought for work and now I am stuck without a device and no one to help me. I have to now struggle with a new device that is not working and try and resolve the issue at my own cost.

DON'T BUY ELECTRONICS FROM MAKRO. THEY ARE IN THE BUSINESS OF MAKING MONEY ONLY AND FORGOT ABOUT THEIR CUSTOMERS ALONG THE WAY.

AND DONT EXPECT HP TO ACTUALLY LOOK AFTER THE JUNK THEY PUT INTO THE MARKET BECAUSE YOU WOULD HAVE TO WAIT WEEKS BEFORE SOMEONE ACTUALLY FEEL LIKE RESOLVING YOUR ISSUE.

BETWEEN THE CONSTANT TEA TIMES AND LUNCH TIMES, NO WONDER NOTHING GETS DONE.

what a joke.