Another pathetic company

My order number is MAK ********** . I placed my order on 2018-11-04, with a mythical 2-5 day delivery time. On 2018-11-06 I saw the online status said "ready for delivery" so I called to find out if it would be coming that day. I was told no, it is coming on 2018-11-07 at "13:04". I didn't trust how specific the time was but made arrangements for someone to be home to accept the order. Of course it never turns up. I phone and am told it is only coming on 2018-11-08 and I requested it come after 15:30 since I am only home then (I spoke to Ashley and she assured me this would happen). Again the whole day goes by in silence. I call again and am told to wait for the sms and the call is cut. I call back, and am told they will call me back. Never do. I call again and am put on hold and the call is cut again. I call again and speak to Tshepiso who seems willing to try and help me but I am still sitting without my dishwasher and without any answers as to when I can expect it. I call him again this morning and he said he would find out and call me back at 9am. No call back, so I tried to phone again and Sihle says he can't get hold of Tshepiso. I've been told he'll call me back but I won't hold my breath. Why does the order say "Complete" if I don't have my purchase???? It's the most pathetic system! I thought that by going with a large reputable store like Makro, I wouldn't have to deal with the same customer "care" issues that every other company seems to give, but alas. Equally USELESS. We pay for products and services and then have to fight and beg and plead to get answers and what we paid for! It's ridiculous! I want my dishwasher TODAY before 1pm or a refund!! I am beyond infuriated!!!!!!!!!! I see I am not the only one who is hating your online order service, so I don't expect any results from this complaint, but maybe I can warn some poor prosepective customers.