1 reviews | Active since Mar 2009
Another disappointed Makro customer - false promise.
Makro Strubens Valley bottle store - purchase one case of grolsch premium lager 500ml cans on special R199 on Sun 22 Nov 2020. It was the only case left. When I got home and unpacked I noticed the case was wet and smelly. One of the cans was damaged. I called the bottle store in the following week and spoke to a black man regarding the damaged can. Unfortunately for me I did not ask his name. I asked about the special price and he said it was until 31 Dec 2020. He requested that I bring the damaged can in and he would replace once they receive stock. He took down my name and contact details and said he would call me once stock arrived. I went to Makro Strubensvalley this afternoon at approx. 16H00 and went to the beer fridge and guess what, plenty of stock! No price was present where the beers were, so I packed 5 cases into the trolley and waited in the long queue until served only to find the price was R290. I called for the manager, Kutlwano and told him my long story. He said he "might" be able to assist with replacing the damaged can but he cannot assist with the special price. He later cam back with one can and I asked for his name so that I can record it on Hello Peter. Extremely disappointed with the false promise of the special price until 31 Dec 2020 and the fact that I was not notified as promised by Makro Strubens Valley bottle store.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
