Another chance was given but Makro disappoints again!

once again, Makro has disappointed. i continued to order online as i thought that they would have changed their approach. i placed an online order on 16/04/2020. it was for gas canisters due to the constant electricity outages. i then received an email on 04/05/2020 advising that my order will be delayed. i understood as there are other essential items that need to be sent out first. i then sent an inquiry to customer services on 25/05/2020 because a lady from customer services called me to do a review and i advised that i did not get my order yet. whilst i understand that there are essential items, gas is regarded as essential in terms of the lockdown regulations passed my law. be that as it may, i received a response from customer services on 28/05/2020 advising that my order was ready to be dispatched and the branch will be contacted. i then responded with a screenshot advising that my order was packed and ready since 28/04/2020 (bearing in mind that the estimated delivery is 3-7 working days). i then did another follow up on 13/06/2020 (3 months after my order was placed) and i have not received a response. so if this is not poor service then i dont know what is.