AP
Angelica P

1 reviews | Active since Nov 2017

30 Nov 2017, 08:18

Annoying hold tone

After 10 minutes waiting to speak to a representative... the lady continuously saying "Your call will be answered as soon as one our representatives becomes available. Please stay on line." Will haunt me to my grave. Get something a little more upbeat goodness me!!

Regardless, I previously spoke to a consultant and she was helpful.

0
Replies (2)
Makro
Makro's reply01 Dec 2017, 16:39
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards
Zanele Zwane

Makro
Makro's reply06 Dec 2017, 09:50
Official

Thank you for your patience thus far. We understand that you have received communication from our Customer Care centre regarding this issue.

We hope the above is in order.


Regards
Zanele Zwane