NS
Nobuntu S
1 reviews | Active since Sept 2018
02 Sept 2019, 08:49
Annoyed customer.
I wrote about the bad service that I received from Makro last week here and it was on a Wednesday. I was promised a call by Makro team. To this day no one has contacted me. The disrespect I received from Makro is so frustrating. It's a month now since I waited just for someone to come and check the problem with my machine.
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Makro's replyOfficial
02 Sept 2019, 11:48Good day Nobuntu,
Thank you for writing to us.
Please accept our humblest apologies for your poor customer experience with us and our supplier. We can understand your frustration after paying for an appliance, you expect it to work and not be kept waiting, not knowing whether or not your matter is being attended to.
We will contact both the store and the supplier and have this matter sorted. You will be contacted before the end of the business day today.
Kind Regards,
Makro Hellopeter Team
Thank you for writing to us.
Please accept our humblest apologies for your poor customer experience with us and our supplier. We can understand your frustration after paying for an appliance, you expect it to work and not be kept waiting, not knowing whether or not your matter is being attended to.
We will contact both the store and the supplier and have this matter sorted. You will be contacted before the end of the business day today.
Kind Regards,
Makro Hellopeter Team
Makro's reply02 Sept 2019, 11:48
Official
Good day Nobuntu,
Thank you for writing to us.
Please accept our humblest apologies for your poor customer experience with us and our supplier. We can understand your frustration after paying for an appliance, you expect it to work and not be kept waiting, not knowing whether or not your matter is being attended to.
We will contact both the store and the supplier and have this matter sorted. You will be contacted before the end of the business day today.
Kind Regards,
Makro Hellopeter Team
Thank you for writing to us.
Please accept our humblest apologies for your poor customer experience with us and our supplier. We can understand your frustration after paying for an appliance, you expect it to work and not be kept waiting, not knowing whether or not your matter is being attended to.
We will contact both the store and the supplier and have this matter sorted. You will be contacted before the end of the business day today.
Kind Regards,
Makro Hellopeter Team