Annoyed and frustrated at the lack of communication and professionalism

This was my experience on Wed 5 March:

I received a text message Wednesday 5 March in the morning confirming collection of the item from the warehouse and that delivery will happen the same day.

As the property is currently vacant, I travelled to the location to accept the delivery on the landlords behalf.

Before going to the property, I reached out to the courier company to request an estimated delivery time. The adviser put me on hold to contact the driver, but unfortunately, I did not receive an update.

Despite this, I drove 20km to ensure I would be present for the delivery. Upon my arrival, I contacted the courier company again, but they were still unable to reach the driver.

As I write this email (yesterday at 17:59), I was still waiting without any communication from either the courier company or the driver. I attempted to call the company for a third time, only to find that their offices close at 5 pm.

I spent half of my day waiting with no resolution.

Moving forward, I expect the driver or courier company to provide a call or message at least 1 hour before delivery to avoid repeating today’s experience.

This is the current update Thursday 6 March:

Following up on the email below, I contacted Makro customer care at 9:30 AM this morning to explain the situation, but I have yet to receive a call back.

Additionally, I tried calling the courier company five times this morning. The phone rings twice before cutting off, and when I called the driver (Zuma), the call went to voicemail.