WB
Wendy B

1 reviews | Active since Sept 2013

28 Jun 2024, 09:49

Annoyed and disappointed

Very disappointed at how my return for repair is being handled, bought a genesis 5-in-1 turbovac vacuum cleaner 22.2v (don't recommend anyone buying this vacuum), it broke 4 months later , booked it in for repair 2 weeks ago because the handle broke (started folding by itself without pressing the button and the handle eventually snapped) and it stopped charging , 2 weeks later (Wednesday) they tell me I can collect it and that it has been repaired, guess what .... it wouldn't charge again , took it back they said it was the charging cable got a new cable , charged it till the light went blue , used it for 1 minute exactly and it was flat , so now I need to go back for the 3 time this week . DO NOT BUY VERIMARK PRODUCTS, I don't know how makro can sell such bad quality appliances

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Replies (1)
WB
Wendy B's update28 Jun 2024, 11:45
Reviewer Update
The sales representative at Makro woodmead for verimark took matters into his own hands and sorted out the issue