ANNOYED AND DISAPPOINTED!!!!

I am very disappointed in Makro in Mbombela,they promise to deliver in 3 to 7 days. It has been 11 days and I am still waiting for my delivery. First time they attempted to deliver,they showed up without calling first and found no one home. I decided to go there personally and they promised to deliver the following day but I have not heard anything from them. I have called their customer care but have gotten no where. I will NEVER EVER order online from them