Anna found out to be lying - Poor show Makro

A follow up. Anna who informed me that the delivery would be on Friday and then on Saturday, has been out to be lying. After complaining, Makro responded as follows: Hi Wayne, thank you for getting in contact with us. Kindly note that your order shows that it is on '' Packed Completed'', meaning that the item has been packed and is waiting for the couriers to pick it up and send it to you. Due to you being given precise dates from Anna on when you will receive your order, we will escalate this matter with the relevant department and once we receive feedback, we will communicate this with you. We humbly apologize for the inconvenience caused. So we must take off from work and spend two days working from home, because of ***********, lying staff. She will probably be promoted to manager soon.