Angry, frustrated and impatient customer

I placed an online order with Makro on 16 February 2026, with a promised delivery date of 23 February. It is now 3 March — over a week past the agreed delivery date — and my order has not even reached the local delivery hub, let alone my home.

I contacted Makro's customer service and was told they would follow up with the courier and call me back. No one called me back.

I do not want a refund. I want the product I paid for, delivered urgently.

What I also expect is some form of compensation — a voucher or store credit — for the time and effort I have spent chasing this up, making calls, and waiting on a callback that never came. This is not acceptable service, especially when a clear delivery commitment was made at the time of purchase.

I am asking Makro to: 1. Urgently locate my order and confirm a new delivery date 2. Provide compensation for the inconvenience caused

I hope Makro will take this seriously and respond promptly.