Angry customer

I made an online order with makro on the 28th of November 2021 I bought a fridge and alcohol, their delivery information says delivery will be made between 3-7days yet mine took place after the 7th day Cause I called and sent emails to ask how far was my order They sent me the update that it will delay 😒 meaning if I didn't ask they wouldn't have said anything to me They give my things to a delivery guy he goes to a wrong address yet very stubborn to listen to me when I told him that he us at the wrong place ,driver couldn't read on my address .I had to teach him how to read on the address. He took off and went to the next customer cause my things are less important and the rest of their customers are important better than me . Two days later my fridge was given to another driver There wasn't a box of wines there If I want my wine I have to call again or email .depleting my data and airtime for their incompetency Am so unhappy with their service, I understand am not the only customers but their fine print explains what will happen when it delivers yet we as customers we have to remind them of their duties