Angry and disappointed customer

I've placed an order online for a Midea 8l Airfryer on the 22 March 2022 and to date I still haven't received my item. On the 23 March I've received an email saying my item is dispatched and with the courier company. One Monday I've called the courier company with no answer so I've called Makro to query it and the lady said she'll send an email querying it. On Tuesday I've send an email the guy forwarded my email to the relevant department and today still no answer. I've called again and sent an email today and as told they're still waiting for a response from the courier company. What nonsense is that, why are you using a courier company that is not trustworthy. I don't want a refund I want the item I've bought a.s.a.p.