Angel

Very disappointed as a client and not been treated fairly. My online order was on the 23rd December 2019. I made a purchase online for R8400. 00 my order was allocated to Woodmead Makro, on the 24th December, i called online makro to rectify the mistake I made by ordering 1 item wrong, the lady I spoke to promised me that my order will be rectified, my mistake is that I've ordered jumping castle instead of trampoline, days pass, my order came , with jumping castle, I was surprised to get a call from my mother telling me she recieved her fridge but they also delivered jumping castle and the box for jumping castle came opened already, not in a good condition. Then I told myself that means that woman I spoke to on the 24th didn't do her job, anyway I logged online went to log an exchange which was logged successfully, I waited for the jumping castle to be collected by corier till today no one is calling, no communication, I called mako many times no one is giving me the answer, they make me hold for about 1 hour, no manager from onkine comes to the phones, i am so angry i want my refund , i want makro woodmead to come collect thisjumoing castle today and i want my money back, I am very angry because of the treatment I received, how can they send the jumping castle in that condition? Is it because I am black hence they don't even bother to attend to my query, I spend R8400 is how makro thank me? Someone must act fast , my order number is MAK***