******* and disgusted

Good Day

I have done this 4 times already this will ne my 5th time I've asked even then jus to process the order if the refund is problematic and nothing. Why is it that I need to go to the extreme to be heard or acted on. After this I'm moving forward to the ombudsman as this is really unacceptable. The nu.ber I've received on my payflex account was ***. As you can see on that number that this was done on the 29th of July already. The purchase

The order failed to process on your app I was provided with a number on my payflex payment plan. The one I mentioned which is #*** this is the number and the payment plan still shows active with no refunds and first payment process. Again order number ***. Your agents all picked up this advised I'd have a refund 36-48 hours Saturday 2 agents called me stating this week il get communication from your finance department what is happening no refund no goods and a active payment plan.

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This is what happens I've been through 4 agents same response and that is where it ends finance department. We found thr order it will be refunded finance department. I've read it all but nothing to thia day. I've read on your Facebook page people complain having waited months and still nothing. Is this what I have to expect

This is week two the turnaround time as per makro policy to refund a customer and still to this day nothing. Several agents as well as the social media team apologizes for *****ing from customers and that is where it ends. If the rolls was reversed and I have walked out of a makro store without paying I'd be in handcuffs by noe or a case been made however I'm just to accept that I will not get my money back so who is ******** now. I was told of a finance department and nothing since. Feedback is what has been awaited but yet nothing. If this isn't pathetic I don't know what is. Becarefu when dealing with this store because wow my own money belonging to me I'm not to get back. And no one can give answer a finance department has been contacted apparently but that's the end of it. So if this is how a company conducts business be weary because this is the definition of *****ing.

Good Day

I am nothing if not transparent hence I coming here to say that makro has refunded me in their policy turn around date. I really wish we don't have to go to this extreme measures for action to be taken in future. However the main point I was refunded. Thank you