LM
Leslie M
1 reviews | Active since Nov 2022
21 Aug 2026, 13:06
*********** and bad service delivery by Makro
Absolutely disgraceful service from Makro. I cancelled the headboard order over the phone after i noticed that i ordered the wrong size as instructed by Makro, yet they still delivered the headboard. I have logged four return requests, and every single collection has failed due to courier excuses. That they are not allowed to collect with a bakkie. A truck came and the driver refused to drive 100m on a gravel road.
I have chased Makro repeatedly and even lodged a formal complaint on 11 August, but nobody had the decency to respond. Instead, they simply created another return ticket and sent the same courier, the Driver just left and refused to collect apparently the headboard requires a truck.
This is not customer service — it is incompetence and complete disregard for the customer. I bought this headboard as a present, It has already lost its value.
Helpful (0)
Replies (9)0
Replies (9)
Makro's replyOfficial
21 Aug 2026, 13:13Hi Leslie ,
Thank you for reaching out.
We apologise for the inconvenience and the delay caused regarding your order.
Kindly be advised that your query has been escalated to relevant department.
We will follow up and get back to you as soon as we have an update.
Kind regards
Makro Social Media Team
Thank you for reaching out.
We apologise for the inconvenience and the delay caused regarding your order.
Kindly be advised that your query has been escalated to relevant department.
We will follow up and get back to you as soon as we have an update.
Kind regards
Makro Social Media Team
Makro's reply21 Aug 2026, 13:13
Official
Hi Leslie ,
Thank you for reaching out.
We apologise for the inconvenience and the delay caused regarding your order.
Kindly be advised that your query has been escalated to relevant department.
We will follow up and get back to you as soon as we have an update.
Kind regards
Makro Social Media Team
Thank you for reaching out.
We apologise for the inconvenience and the delay caused regarding your order.
Kindly be advised that your query has been escalated to relevant department.
We will follow up and get back to you as soon as we have an update.
Kind regards
Makro Social Media Team
LM
Leslie M's updateReviewer Update
21 Aug 2026, 13:26I got the same reply before. Just payback my money that’s all i need now, you will collect your headboard when you have exhausted the money you are wasting on the Courier services.
LM
Leslie M's update21 Aug 2026, 13:26
Reviewer Update
I got the same reply before. Just payback my money that’s all i need now, you will collect your headboard when you have exhausted the money you are wasting on the Courier services.
Makro's replyOfficial
21 Aug 2026, 14:46Hi Leslie ,
Thank you for your response.
We're sorry for the experience you've had and for the delay.
We are following up with our team for feedback for you.
Kind regards
Makro Social Media Team
Thank you for your response.
We're sorry for the experience you've had and for the delay.
We are following up with our team for feedback for you.
Kind regards
Makro Social Media Team
Makro's reply21 Aug 2026, 14:46
Official
Hi Leslie ,
Thank you for your response.
We're sorry for the experience you've had and for the delay.
We are following up with our team for feedback for you.
Kind regards
Makro Social Media Team
Thank you for your response.
We're sorry for the experience you've had and for the delay.
We are following up with our team for feedback for you.
Kind regards
Makro Social Media Team
LM
Leslie M's updateReviewer Update
21 Aug 2026, 15:32I just received the call from the courier company, they told me that they do not collect head boards according to their company policy. Can i drop this thing by the nearest Makro and get my refund? Surely you are failing to run your business.
LM
Leslie M's update21 Aug 2026, 15:32
Reviewer Update
I just received the call from the courier company, they told me that they do not collect head boards according to their company policy. Can i drop this thing by the nearest Makro and get my refund? Surely you are failing to run your business.
LM
Leslie M's updateReviewer Update
25 Aug 2026, 16:31I received the call on friday. The lady told me that she is investigating the matter she will revert to me on monday. Today is Tuesday No communication from Makro, typcal them the list they did was to log another return collection.
LM
Leslie M's update25 Aug 2026, 16:31
Reviewer Update
I received the call on friday. The lady told me that she is investigating the matter she will revert to me on monday. Today is Tuesday No communication from Makro, typcal them the list they did was to log another return collection.
LM
Leslie M's updateReviewer Update
25 Aug 2026, 17:31I am not patience, the only thing i understand is that your company is useless. I just received the email “Dear LESLIE*******,We’ve had to reject your return request.Reason: Product collection failedBased on our assessment and policy, the product doesn’t qualify for a return.” no one pitched up nor called.
LM
Leslie M's update25 Aug 2026, 17:31
Reviewer Update
I am not patience, the only thing i understand is that your company is useless. I just received the email “Dear LESLIE*******,We’ve had to reject your return request.Reason: Product collection failedBased on our assessment and policy, the product doesn’t qualify for a return.” no one pitched up nor called.
Makro's replyOfficial
25 Aug 2026, 17:46Hi Leslie,
We will follow up with the relevant team and contact you as soon as we have an update.
Kind regards
Makro social media team
We will follow up with the relevant team and contact you as soon as we have an update.
Kind regards
Makro social media team
Makro's reply25 Aug 2026, 17:46
Official
Hi Leslie,
We will follow up with the relevant team and contact you as soon as we have an update.
Kind regards
Makro social media team
We will follow up with the relevant team and contact you as soon as we have an update.
Kind regards
Makro social media team
LM
Leslie M's updateReviewer Update
01 Sept 2026, 16:35Are you still following up to date?
LM
Leslie M's update01 Sept 2026, 16:35
Reviewer Update
Are you still following up to date?
LM
Leslie M's updateReviewer Update
10 Sept 2026, 20:45Your courier came again and did no collect the headboard. What’s so difficult to send the right courier and collect the headboard. Can you refund my money and collect your thing when you are done playing your games.
LM
Leslie M's update10 Sept 2026, 20:45
Reviewer Update
Your courier came again and did no collect the headboard. What’s so difficult to send the right courier and collect the headboard. Can you refund my money and collect your thing when you are done playing your games.