1 reviews | Active since Apr 2010
AN ON-LINE BUSINESS IS ONLY AS GOOD AS ITS WEAKEST LINK
Makro’s weakest link is their NEW courier service provider.
The Courier Guy used to deliver my Makro orders and it worked perfectly. I got a notification when they collected the parcel and another notification on the day that they were delivering the parcel. They also delivered every day of the week, except Sundays.
Makro now use a combination of DSV and RAM couriers and it is a disaster. There is no warning of deliveries despite the email from Makro stating: “You will receive an SMS on your registered contact number ********* from our courier partner before they deliver to ensure that you're available.” Well that DOES NOT HAPPEN.
Here’s an example with my latest Makro on-line order: On Thursday 14 May at 08h04, I received a phone call from DSV couriers (+***4) to confirm my address. I asked when they are intending to deliver, and the reply was: “today”. I told the caller that there will not be anyone at the address to receive the parcel as I had received no indication that there would be a delivery. He asked me whether it would be OK to deliver the following day (Friday) and I told him yes. The delivery was agreed for Friday.
2 minutes later, I got a call from the same number but from someone who said that he was the driver. He told me that they only deliver to my area on Tuesdays and Thursdays, so it would have to be next Tuesday. No choice, so I made a note to organise for someone to be at my place the following Tuesday.
On the same day at 12h53, I receive a call from a RAM? driver (+***8) telling me that he is at my gate with my Makro delivery. INCREDIBLE! I relayed the talk that I had with DSV earlier.
Then at 15h45, I get a call from RAM couriers (+***3) asking me when I would be at home because the driver was still in the area with my parcel. I told her that there was someone home to receive the parcel.
She phoned me back 3 minutes later confirming that they would be delivering.
NO DELIVERY TOOK PLACE.
When is my parcel being delivered and by whom? I HAVE NO IDEA.
In response to my post, I got the following reply from Makro Social Media Team:
“I do apologize for the delay in response on our side.
Please be advised that your order has been scheduled for the 19th and 20th of May 2026. Delivery does take place between 8am and 5pm and the driver will call before delivery takes place.
Feel free to reach out to us if the order is not delivered on the date promised”
I am wondering how to “reach out to [them] if the order is not delivered” as no contact details were given!
I then posed the question:
“Which is it 19th or 20th of May 2026??”
Makro Social Media rep****:
“On our system the order status says the 19th and the 20th May 2026”
My delivery will take place on the 19th AND 20th of May 2026?
Now here is the clincher.
I received a call from RAM couriers this morning telling me they are delivering today - Monday 18th!
I would like to emphasise that this review is not about the time taken to deliver but the total lack and inaccuracy in the communication to give me a notification of the delivery.
Does anyone in Makro’s management reads our reviews here?
In response to my post, I got the following reply from Makro Social Media Team:
“I do apologize for the delay in response on our side.
Please be advised that your order has been scheduled for the 19th and 20th of May 2026. Delivery does take place between 8am and 5pm and the driver will call before delivery takes place.
Feel free to reach out to us if the order is not delivered on the date promised”
I am wondering how to “reach out to [them] if the order is not delivered” as no contact details were given!
I then posed the question:
“Which is it 19th or 20th of May 2026??”
Makro Social Media rep****:
“On our system the order status says the 19th and the 20th May 2026”
My delivery will take place on the 19th AND 20th of May 2026?
Now here is the clincher.
I received a call from RAM couriers this morning telling me they are delivering today - Monday 18th!
I would like to emphasise that this review is not about the time taken to deliver but the total lack and inaccuracy in the communication to give me a notification of the delivery.
Does anyone in Makro’s management reads our reviews here?
Go back to using The Courier Guy.
When you used the courier guy, the deliveries were a pleasure as they communicate with your customers and one knows when they will be delivering.
I don't even know which courier you use because for this single delivery there were 3 different couriers - DSV, RAM and DPD laser) - who clearly do not communicate with me (your client) nor with each other.
Go back to using The Courier Guy.
When you used the courier guy, the deliveries were a pleasure as they communicate with your customers and one knows when they will be delivering.
I don't even know which courier you use because for this single delivery there were 3 different couriers - DSV, RAM and DPD laser) - who clearly do not communicate with me (your client) nor with each other.
The same story with my delivery this week.
Yes, I know, I haven't learnt - I am still ordering from Makro.
But soon no more.
I am managing to find all the items that I normally order from Makro elsewhere.
And Makro cancels most of the items that I order anyway.
The same story with my delivery this week.
Yes, I know, I haven't learnt - I am still ordering from Makro.
But soon no more.
I am managing to find all the items that I normally order from Makro elsewhere.
And Makro cancels most of the items that I order anyway.