Amstel Radler Exchange – No Feedback Received

I am extremely disappointed with Makro Online and the way this entire situation has been handled.

I placed my order 13 days in advance, only to receive dusty products with an extremely short remaining shelf life. I raised my complaint literally one day after receiving the order and have been following up ever since. I have received calls and repeated promises that I would be assisted, but I still have no proper resolution.

My order was collected a day ago, yet I still have no confirmation that it has even been received by Makro. I have no idea what the status of my exchange is, when the replacement will be processed, or when it will be delivered. I genuinely know nothing.

I have also been told to go to the physical store, despite the fact that I specifically paid for delivery. If I wanted to collect the products myself, I would not have paid for delivery in the first place.

What makes this even more frustrating is that I need the order by Saturday, and tomorrow is already Friday. I have been waiting for Makro to resolve this, leaving me with no Plan B. If I had been refunded when I first raised the complaint, I would have had enough time to make alternative arrangements.

I am honestly tired of writing emails, following up, and even writing reviews just to get basic assistance. Customers should not have to constantly chase a company for updates on an issue that was caused by the company in the first place.

This has been an extremely frustrating and disappointing experience. The level of service has been unacceptable, and based on my experience, I would not recommend Makro Online to anyone.