1 reviews | Active since Mar 2020
Ambiguous Return Policy
I ordered an item and it was delivered but the size is too small. I am not able to request a return of the item and I contacted Makro. Some agents have emailed me and then never responded again to my emails. The one agent stated that I will need to pay for delivery again because I made the mistake of ordering the wrong item. I reviewed Makro's return policy, and it does not say I must pay the delivery fee again for a return/exchange. It only states that a fee may be charged if the item is returned more than 14 days after delivery. So in conclusion, don't buy anything at Makro that you might have to return. The system will not allow you to return and the agents will give you the runaround.
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,