Am so disappointed with Makro being such a big store

Am so disappointed with Makro being such a big store

I made a purchse online on the 23rd of November 2018 On Thursday 29/11/2018 at 8:26 I received a call from a lady called Mathapelo stating she calling from time freight on behalf of Makro for my delivery. We made arrangements with Mathapelo for the fridge to be delivery , knocked off work early to my surprise its 16:15 with no call or notification regarding my delivery. I than called the same number and asked for Mathaplo , was placed on hold for more than 15min than eventually the call was dropped. I decided to call again , a guy called Aubrey answer and tried to assist me but because I did not have a tracking number he failed and asked to call me back. Minutes later I was called by a guy called William and he explained that without a tracking number he won’t be able to assist me, furious I was a told the guy to look for Mathapelo she would give her the tracking number. William conferenced the call and we spoke to Mathapelo who then called the driver and confirmed that definitely my fridge will be delivery on Thursday driver is just late but she promise it shall be done. No driver came through on Friday 30/11/2018 I than decided to call time freight to ask what went wrong? Was being transferred from one person to another , was told there’s no Mathapelo working for that company , spoke to Chantel , Charlene ,chareleys who kept laughing at me and eventually later that day around 1:30 I spoke to Natalie who promised to give me a call back and she didn’t. on Saturday the 1/12/2018 I spoke to Chantel who promised that between 10 – 11 I should get my delivery but still nothing. I called again after 12:00 and spoke to their supervisor Jabu he promised that mu delivery will be done before 15:00 when he was very rude at the beginning of the call , I need to teach him how to use courtesy’s when speaking to clients. At 13:46 the delivery came through surprise surprise it was a Samsung LED TV and not my fridge. They returned with it , during the ordeal I sent Makro an email on Thursday notifying them of my query was told its being escalated , I called and Friday and spoke to Gabby who she promised she will be in contact with me shortly whilst she escalates my query till to date I have not heard from her. I logged another query on FACEBOOK on Saturday was told they has escalated the matter, no feedback. Monday I ran a fallow up on the same query I logged on Facebook same response query is being escalated.

Please bare in mind on Thursday I was excited and I went to buy meat as the delivery was confirmed and promised My concern is the rotten meat I had to throw away yesterday cause of the unfulfilled promised I got from Time freight on behalf of Makro and during all this and queries an logging at Makro no one is being in contact with me yet I bought the fridge from them , it’s a is they has pushed the blame to time freight cause when I called Makro to cancel my order I was boldly told I can cause it has left their premises. who is going to reimburse my meat,my airtime and data bundles for all these queries?

Makro does states it takes 7 – 10 working days for a delivery but when you being called and arrangements made where am I placed as a client cause there was a bridge of promise. Am using all my resources to get this sorted and am not getting any joy.

Yesterday I was called from TIME FREIGHT confirming that my fridge was at Lichtenberg and would be delivered this morning but till now nothing from time freight and nothing from Makro the store I trusted and purchased from.

Makro ref: Mak ********** Time freight waybill: G006892