Am I ****med by Makro or what

On the 14th May and 15th May courier has arrived at my house to collect the Makro order that was collected in on the 23 April 2025. The courier driver even acknowledged that yes he remembers the items and showed me proof of collection. I called Makro customer care and they acknowledge the item is collected and they gave me a tracking number saying I must drive to silver lake which is 4 hours away to give them that tracking number because Silverlake is not answering their phones. I called Makro more than 10 times to get help but I end up holding for 15 minutes. I thought I was saving buying at Makro but now the Time and airtime I’ve spend has been a lot. Please help someone

17th May 2025 I got email from Makro requesting a waybill number of the collection. The order was collected on the 23 April by courier but the shop denies it. On the 14th May the courier guy confirmed that the parcel was collected and he has proof so he doesn’t know why Makro claims they don’t have it. When I called Makro about this info they said it’s collected and apologised but today 23 April 2025 I get email of rejection of return from Makro. What should I do now, I need my money back?

After the last reply about getting refund, I didn’t get any refund from Makro. The only thing I kept getting was call on 14 May 2025 from customer care asking me to tell them what happened again and a week later I got a call saying that they are aware of matter and they escalate the matter. I haven’t heard anything from them since. I got ****med by Makro.

Now the return is rejected after you said you’ll refund in 7-14 working days. I have never been told why the return is rejected. You sent me two tins of vanish powder instead of kettle and toaster that cost R1700 so I returned after I was told to return.

This is just delay tactics so I can get tired of asking for my money. I did nothing wrong but you treat me like I’m a ********. Why don’t you pay me back because I returned your goods and do your investigation after.