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Bonita B
1 reviews | Active since Jul 2025
11 Jul 2025, 12:42
Am I being ****** by Makro?
I am absolutely appalled by the service that I have received today from Makro. I have purchased a laptop and printer online with Makro and paid using their instant EFT option. I happened to go back in to my order to verify delivery and lo and behold my order was still sitting in my cart. It appeared that my payment wasn't credited to my order. I have now called them 4 times over a 24 hour period to try and resolve this matter. I have sent through all the evidence confirming payment and I have now been told that I cannot speak to anyone in finance to resolve my problem and that there is no management in the call centre. The agent is telling me that it will take 7 to 14 days to refund my payment. This is TOTALLY UNACCEPTABLE! I must be honest when I say that I feel that I have been taken for a ride and that this completely smacks of a **** by Makro. How do I trust them to refund me? I have asked why they will refund me and not just complete the order and I am told that this is policy. I am sorry but this really does sound fishy and I do not trust that Makro will be refunding me - this whole thing feels like *******!
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Replies (4)BB
Bonita B's updateReviewer Update
21 Jul 2025, 08:51As an update to my complaint above, Makro responded on Hello Peter with the usual - we are devastated by the incident but will do everything to resolve your issue!
There has been absolutely no movement in resolving my query at all. I called in again every single day since 15 July only to be met with - "please give me your order number, your query is escalated to finance, finance is still trying to locate your payment, we will send you an e-mail".
It absolutely boggles the brain that it takes more than ten days to find a payment when I have sent a proof of payment through twice!!!!!! I could understand if I was dealing with a government department, who by the way don't even deliver this level of service, but we are dealing with a corporate retail company!.
I have though started to wonder if this is in fact not a money making scheme. Perhaps it is easier to get clients to pay for on line orders which they know will never get delivered. Upon query, they do not hesitate to tell you that they will refund you - creating the idea that they know what is going on. This refund then only takes place apparently 7 to 14 days AFTER they have "found" your payment. All the while they are collecting interest on your money laying in their account over a couple of weeks. This could prove very lucrative for the company with almost no work involved.
I have been asking to speak to a manager, who apparently is always in an emergency meeting. I have asked to speak to finance who is apparently more elusive than the secret spy division of the secret service as they do not take calls, the staff don't even know who they are and have never spoken to them on a phone. Unbelievably the finance division works in an underground bunker under the pacific ocean.
Despite me asking Makro to just fill my order and deliver it to me, I have yet to receive a firm answer, reply or even progress of some sort. While I call them again this morning, I think that perhaps it would be quicker, easier and more pleasant to go and get my new ID card beacuse at least I know I will be attended to.
There has been absolutely no movement in resolving my query at all. I called in again every single day since 15 July only to be met with - "please give me your order number, your query is escalated to finance, finance is still trying to locate your payment, we will send you an e-mail".
It absolutely boggles the brain that it takes more than ten days to find a payment when I have sent a proof of payment through twice!!!!!! I could understand if I was dealing with a government department, who by the way don't even deliver this level of service, but we are dealing with a corporate retail company!.
I have though started to wonder if this is in fact not a money making scheme. Perhaps it is easier to get clients to pay for on line orders which they know will never get delivered. Upon query, they do not hesitate to tell you that they will refund you - creating the idea that they know what is going on. This refund then only takes place apparently 7 to 14 days AFTER they have "found" your payment. All the while they are collecting interest on your money laying in their account over a couple of weeks. This could prove very lucrative for the company with almost no work involved.
I have been asking to speak to a manager, who apparently is always in an emergency meeting. I have asked to speak to finance who is apparently more elusive than the secret spy division of the secret service as they do not take calls, the staff don't even know who they are and have never spoken to them on a phone. Unbelievably the finance division works in an underground bunker under the pacific ocean.
Despite me asking Makro to just fill my order and deliver it to me, I have yet to receive a firm answer, reply or even progress of some sort. While I call them again this morning, I think that perhaps it would be quicker, easier and more pleasant to go and get my new ID card beacuse at least I know I will be attended to.
BB
Bonita B's update21 Jul 2025, 08:51
Reviewer Update
As an update to my complaint above, Makro responded on Hello Peter with the usual - we are devastated by the incident but will do everything to resolve your issue!
There has been absolutely no movement in resolving my query at all. I called in again every single day since 15 July only to be met with - "please give me your order number, your query is escalated to finance, finance is still trying to locate your payment, we will send you an e-mail".
It absolutely boggles the brain that it takes more than ten days to find a payment when I have sent a proof of payment through twice!!!!!! I could understand if I was dealing with a government department, who by the way don't even deliver this level of service, but we are dealing with a corporate retail company!.
I have though started to wonder if this is in fact not a money making scheme. Perhaps it is easier to get clients to pay for on line orders which they know will never get delivered. Upon query, they do not hesitate to tell you that they will refund you - creating the idea that they know what is going on. This refund then only takes place apparently 7 to 14 days AFTER they have "found" your payment. All the while they are collecting interest on your money laying in their account over a couple of weeks. This could prove very lucrative for the company with almost no work involved.
I have been asking to speak to a manager, who apparently is always in an emergency meeting. I have asked to speak to finance who is apparently more elusive than the secret spy division of the secret service as they do not take calls, the staff don't even know who they are and have never spoken to them on a phone. Unbelievably the finance division works in an underground bunker under the pacific ocean.
Despite me asking Makro to just fill my order and deliver it to me, I have yet to receive a firm answer, reply or even progress of some sort. While I call them again this morning, I think that perhaps it would be quicker, easier and more pleasant to go and get my new ID card beacuse at least I know I will be attended to.
There has been absolutely no movement in resolving my query at all. I called in again every single day since 15 July only to be met with - "please give me your order number, your query is escalated to finance, finance is still trying to locate your payment, we will send you an e-mail".
It absolutely boggles the brain that it takes more than ten days to find a payment when I have sent a proof of payment through twice!!!!!! I could understand if I was dealing with a government department, who by the way don't even deliver this level of service, but we are dealing with a corporate retail company!.
I have though started to wonder if this is in fact not a money making scheme. Perhaps it is easier to get clients to pay for on line orders which they know will never get delivered. Upon query, they do not hesitate to tell you that they will refund you - creating the idea that they know what is going on. This refund then only takes place apparently 7 to 14 days AFTER they have "found" your payment. All the while they are collecting interest on your money laying in their account over a couple of weeks. This could prove very lucrative for the company with almost no work involved.
I have been asking to speak to a manager, who apparently is always in an emergency meeting. I have asked to speak to finance who is apparently more elusive than the secret spy division of the secret service as they do not take calls, the staff don't even know who they are and have never spoken to them on a phone. Unbelievably the finance division works in an underground bunker under the pacific ocean.
Despite me asking Makro to just fill my order and deliver it to me, I have yet to receive a firm answer, reply or even progress of some sort. While I call them again this morning, I think that perhaps it would be quicker, easier and more pleasant to go and get my new ID card beacuse at least I know I will be attended to.
BB
Bonita B's updateReviewer Update
21 Jul 2025, 17:20I have sent though the proof of payment twice already so I’m not sure if there is a problem with the level of reading in company or just general problem solving techniques.
Please log on to my query where I have specifically asked that notes get put on the screen and there you will find this elusive proof of payment.
Please log on to my query where I have specifically asked that notes get put on the screen and there you will find this elusive proof of payment.
BB
Bonita B's update21 Jul 2025, 17:20
Reviewer Update
I have sent though the proof of payment twice already so I’m not sure if there is a problem with the level of reading in company or just general problem solving techniques.
Please log on to my query where I have specifically asked that notes get put on the screen and there you will find this elusive proof of payment.
Please log on to my query where I have specifically asked that notes get put on the screen and there you will find this elusive proof of payment.
BB
Bonita B's updateReviewer Update
22 Jul 2025, 12:34I have now sent another proof of payment, my banking details and a copy of my ID
BB
Bonita B's update22 Jul 2025, 12:34
Reviewer Update
I have now sent another proof of payment, my banking details and a copy of my ID
BB
Bonita B's updateReviewer Update
25 Jul 2025, 13:24In an update .........
I have reported this to the Ombudsman as well and you will never guess what!!
There is still no sort of solution in sight. Amazingly I am still stuck exactly where I was two weeks ago. I still call the call centre every single day to just be told the same old sob story. Come to think of it, I could work there now because I know there responses off by heart...I don't even need a prompter.
Seriously though this has now impacted my job and the business as I was supposed to move to a new office and now the business is suffering because of this.
I have reported this to the Ombudsman as well and you will never guess what!!
There is still no sort of solution in sight. Amazingly I am still stuck exactly where I was two weeks ago. I still call the call centre every single day to just be told the same old sob story. Come to think of it, I could work there now because I know there responses off by heart...I don't even need a prompter.
Seriously though this has now impacted my job and the business as I was supposed to move to a new office and now the business is suffering because of this.
BB
Bonita B's update25 Jul 2025, 13:24
Reviewer Update
In an update .........
I have reported this to the Ombudsman as well and you will never guess what!!
There is still no sort of solution in sight. Amazingly I am still stuck exactly where I was two weeks ago. I still call the call centre every single day to just be told the same old sob story. Come to think of it, I could work there now because I know there responses off by heart...I don't even need a prompter.
Seriously though this has now impacted my job and the business as I was supposed to move to a new office and now the business is suffering because of this.
I have reported this to the Ombudsman as well and you will never guess what!!
There is still no sort of solution in sight. Amazingly I am still stuck exactly where I was two weeks ago. I still call the call centre every single day to just be told the same old sob story. Come to think of it, I could work there now because I know there responses off by heart...I don't even need a prompter.
Seriously though this has now impacted my job and the business as I was supposed to move to a new office and now the business is suffering because of this.