Always Refund appliance online purchases but it shows they have the product

I’m extremely disappointed with the service from Makro. This has happened to me several times now—whenever I order groceries together with appliances, I only receive the groceries. The appliances are always cancelled and refunded days later. However, when I order appliances on their own, they arrive within 2–3 days without any issue. This clearly shows there’s a problem with how Makro handles mixed orders. It’s frustrating because these appliances are often important purchases—sometimes even gifts with deadlines. Now I’m left stressed, waiting for refunds instead of receiving what I ordered. What makes it worse is that the items are still shown as available online, yet they get cancelled after purchase. Why not be transparent from the start? Makro needs to fix this issue urgently. Customers should not have to place separate orders just to receive everything they paid for. Very disappointing experience.