jF
johan F
1 reviews | Active since Mar 2009
13 Mar 2024, 18:34
Almost two weeks and problem still not solved
I placed an online order MAK*** and several items were not in the boxes. I queries the issue and the call center escalated the query to the Cape Gate branch. After a couple of days I received a call from the Cape Gate branch and I was told that they will contact the courier company and investigate. Now 11 days later the problem is still not solved and my missing items is still missing.
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Replies (2)
Makro's replyOfficial
14 Mar 2024, 12:24Good day Johan,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
Makro's reply14 Mar 2024, 12:24
Official
Good day Johan,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
jF
johan F's updateReviewer Update
16 Mar 2024, 14:31I'm just wondering. How long is an acceptable timefrane to solve my complaint. I would reckon 2 weeks is ridiculous.
jF
johan F's update16 Mar 2024, 14:31
Reviewer Update
I'm just wondering. How long is an acceptable timefrane to solve my complaint. I would reckon 2 weeks is ridiculous.