Almost One Month Later – No Feedback from Makro About Poor Customer Service

Review / Complaint: I am a long-standing and loyal Makro customer. Over the years, I have spent thousands of rands at Makro and generally received good customer service. Unfortunately, my experience at the Makro Cornubia store on 31 December 2025 was extremely disappointing.

During my visit, there was an issue with PayJustNow, which caused my payment to initially fail. That issue has since been resolved. However, the way Makro staff handled the situation was completely unprofessional.

Manager Pilisa Magbei approached us in an aggressive and dismissive manner, raising her voice and walking away without listening. Geraldine Singh, who then assisted, showed no empathy and appeared more interested in defending her colleague than resolving the problem. At one point, both managers openly discussed my husband in front of me, escalating the situation further. I was rudely told to “leave the office,” leaving me humiliated and in tears in front of other customers.

It has now been almost one month, and I have received no feedback from Makro regarding the conduct of these managers or an apology for their poor customer service. This lack of response is extremely disappointing, especially for a loyal customer.

I am requesting urgent attention:

A formal investigation into the managers’ conduct

Feedback and apology for how the situation was handled

Assurance that similar incidents will not occur in the future

Makro must take customer care seriously and address this unprofessional behaviour.