NvdW
Nelia van der Westhuizen
1 reviews | Active since Jan 2012
16 May 2022, 15:06
Almost no toys in-store, only on-line
Apparently Makro sell most of their toys only on-line and not in-store. That is as per the reply I received from Noluthando Khumalo after I complained on their site about 90% of the toys on their website is only available online. I don't like to buy toys like that because pictures are deceiving and who says I won't find something better while browsing in their shops? In the first place I don't live in a town with a street address, so ordering online for courier delivery, is useless, most sites only make provision for street delivery addresses. that's one reason why I don't order anything from Takealot anymore. I think this is very poor customer service.
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Replies (1)NvdW
Nelia van der Westhuizen's updateReviewer Update
18 May 2022, 08:54You obviously didn't read my complaint properly. I DID mention that delivery is a problem due to the fact that I don't have a STREET ADDRESS, and also that if something is not satisfactorily, it starts a back and forth story, which means I have to go to a courier service IN TOWN to send it back to you, (MY COST) and then have to wait for my money to be refunded. I stand by my statement that you don't take our circumstances into consideration. No wonder MAKRO is losing customers.
NvdW
Nelia van der Westhuizen's update18 May 2022, 08:54
Reviewer Update
You obviously didn't read my complaint properly. I DID mention that delivery is a problem due to the fact that I don't have a STREET ADDRESS, and also that if something is not satisfactorily, it starts a back and forth story, which means I have to go to a courier service IN TOWN to send it back to you, (MY COST) and then have to wait for my money to be refunded. I stand by my statement that you don't take our circumstances into consideration. No wonder MAKRO is losing customers.