almost 30 days later, goods still no delivered

Item: Makro
Rating: 1
Author: pam T

i placed an online order on the 1st June 2020 and to date i have still not received my order. i called makro several times to follow up, they always say the same thing, they will follow up with the courier company. to date nothing has been delivered, no one has called me back. i call daily, not once have they called me. its almost 30 days later

Helpful (0)

Replies (1)

Makro's replyOfficial

06 Jul 2020, 08:17

Good day Pam,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply06 Jul 2020, 08:17

Official