AIRFRYER CREDIT OUTSTANDING MAK351143_RTS_NCIC

I ordered a airfryer from Makro as a gift. I found out they already bought one themselves. After delivery I logged a call to return the airfryer and Makro would credit my account. Airfryer was picked op by Koketso from Dawnwing on 25 April 2022. I even took a photo of the registration. After several emails and WhatsApp messages I still did not get feedback regarding the R 4895 credit to my account. On 18 May 2022, Happiness answered the customer care number. Told here my story. She promised she will get back to me and ask Makro to speed up the credit. It is 25 May 2022 today. No feedback, call or message. Ref: MAK351143_RTS_NCIC

It is one month since the airfryer was collected by Dawnwing and I have not received the credit to my account. Customer care doesn't exist.