NM
Nancy M
1 reviews | Active since Nov 2018
06 May 2026, 14:03
Air fryer return not successful
I bought a Gold Crest air fryer online on the 30th June 2025 and warranty was 12 months. It only worked for like 6 months. I tried logging a return online and I failed because apparently since this was an out of stock item for them (from another supplier) their warranty had ended. This all started in February 2026 and to this day all I get from Makro is that they escalated (***) the matter and I might have to contact their supplier to come take the unit for repair.
I was livid because why must I deal with their supplier when I bought from them. I need this item sorted out as soon as possible because this now looks like delay tactics so warranty can get.
I do not understand what this must be such a problem. I don't even want the item repaired anymore, I need my refund.
Makro you are once again dropping the ball!
Helpful (0)
Replies (7)0
Replies (7)NM
Nancy M's updateReviewer Update
07 May 2026, 22:24Still no feedback, all I get is the matter has been escalated. Until when? Y'all need to act very fast as time is not on anyone's side.
NM
Nancy M's update07 May 2026, 22:24
Reviewer Update
Still no feedback, all I get is the matter has been escalated. Until when? Y'all need to act very fast as time is not on anyone's side.
NM
Nancy M's updateReviewer Update
16 May 2026, 08:47A week later, no correspondence, no feedback and I am still with an airfryer that it's not working. Makro you're the worst to deal with. How can a return so small be so difficult to manage. Unfortunately you leave me no choice but to go to one of your stores and drop this there. You start working on my refund because you're incapable of taking this ****** product for repair. I am not going to say much to the store but write a reference number and leave it by the counter. You will deal with this internally with your supplier.
NM
Nancy M's update16 May 2026, 08:47
Reviewer Update
A week later, no correspondence, no feedback and I am still with an airfryer that it's not working. Makro you're the worst to deal with. How can a return so small be so difficult to manage. Unfortunately you leave me no choice but to go to one of your stores and drop this there. You start working on my refund because you're incapable of taking this ****** product for repair. I am not going to say much to the store but write a reference number and leave it by the counter. You will deal with this internally with your supplier.
NM
Nancy M's updateReviewer Update
17 May 2026, 08:31This airfryer was 12 months warranty, whether that was with you or your supplier, that is your business. It is my business now as this is affecting my livelihood and you're doing absolutely nothing about this. It's been almost 3 months on this query and all you tell me is that the matter is escalated. Your escalation department is also horrible because how can one escalate a matter and it takes so long to resolve?
NM
Nancy M's update17 May 2026, 08:31
Reviewer Update
This airfryer was 12 months warranty, whether that was with you or your supplier, that is your business. It is my business now as this is affecting my livelihood and you're doing absolutely nothing about this. It's been almost 3 months on this query and all you tell me is that the matter is escalated. Your escalation department is also horrible because how can one escalate a matter and it takes so long to resolve?
NM
Nancy M's updateReviewer Update
25 May 2026, 07:34What does your as soon as possible mean because clearly you're doing nothing to resolve this issue? Why is this so difficult? You cannot locate your supplier? Once upon a time Makro used to be something, now you're just like a ****a shop with no proper management.
NM
Nancy M's update25 May 2026, 07:34
Reviewer Update
What does your as soon as possible mean because clearly you're doing nothing to resolve this issue? Why is this so difficult? You cannot locate your supplier? Once upon a time Makro used to be something, now you're just like a ****a shop with no proper management.
NM
Nancy M's updateReviewer Update
08 Jun 2026, 20:41Why should I contact your supplier? Why are you failing to do that yourself? You have my contact details, give them to that supplier of yours. If the warranty ends while you guys are playing hide and seek like this, you will take this and refund me my money. You have the pleasure of playing sick games.
NM
Nancy M's update08 Jun 2026, 20:41
Reviewer Update
Why should I contact your supplier? Why are you failing to do that yourself? You have my contact details, give them to that supplier of yours. If the warranty ends while you guys are playing hide and seek like this, you will take this and refund me my money. You have the pleasure of playing sick games.
NM
Nancy M's updateReviewer Update
09 Jun 2026, 13:44You didn't call me, I am not going to contact your supplier for a product I brought from you. You contact your supplier to call me and come get this product of theirs that's not working. We have wasted so much time in this matter and it's amazing how you keep dragging me to contact your supplier. This is unprofessional. And it's shows you have no proper vetting process for your suppliers. I need this matter resolved so I don't have to deal with you again. It's tiring and annoying.
NM
Nancy M's update09 Jun 2026, 13:44
Reviewer Update
You didn't call me, I am not going to contact your supplier for a product I brought from you. You contact your supplier to call me and come get this product of theirs that's not working. We have wasted so much time in this matter and it's amazing how you keep dragging me to contact your supplier. This is unprofessional. And it's shows you have no proper vetting process for your suppliers. I need this matter resolved so I don't have to deal with you again. It's tiring and annoying.
NM
Nancy M's updateReviewer Update
09 Jun 2026, 22:03You're horrible and definitely have lost my business. ****** useless!
NM
Nancy M's update09 Jun 2026, 22:03
Reviewer Update
You're horrible and definitely have lost my business. ****** useless!