LM
Lorraine M
1 reviews | Active since Oct 2025
19 Oct 2025, 11:35
Air Fryer bought at Makro
I bought an air-fryer 6 litre, which was on special at the time for R1 600. The air fryer would not switch on since July but because I could not find my receipt or recall when I had purchased it online. Until recently, in October, I called the call centre online to report the air fryer. I am then being told that it can no longer be returned as my 6 months for returning an online item has now expired. I then have asked them all bought items have a 12-month warranty where Makro is coming up with 6 months as we have load shedding and all kind of problems, how did we get to now 6 6-month return policy, that is so ridiculous.
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Replies (2)LM
Lorraine M's updateReviewer Update
20 Oct 2025, 11:12Good day
My email is ***. I have been requesting your call center to send me communication till now I have not received any communication. I have not received concise feedback from your call center.
I also would like someone to take responsibility of contacting the seller. I don't think it is courtesy for Makro to expect me to contact the seller.
I believe you should have a department that is in charge of speaking to the seller and providing me as your client with feedback.
I am your client who purchases grocery at your wonderboom store and other items
My email is ***. I have been requesting your call center to send me communication till now I have not received any communication. I have not received concise feedback from your call center.
I also would like someone to take responsibility of contacting the seller. I don't think it is courtesy for Makro to expect me to contact the seller.
I believe you should have a department that is in charge of speaking to the seller and providing me as your client with feedback.
I am your client who purchases grocery at your wonderboom store and other items
LM
Lorraine M's update20 Oct 2025, 11:12
Reviewer Update
Good day
My email is ***. I have been requesting your call center to send me communication till now I have not received any communication. I have not received concise feedback from your call center.
I also would like someone to take responsibility of contacting the seller. I don't think it is courtesy for Makro to expect me to contact the seller.
I believe you should have a department that is in charge of speaking to the seller and providing me as your client with feedback.
I am your client who purchases grocery at your wonderboom store and other items
My email is ***. I have been requesting your call center to send me communication till now I have not received any communication. I have not received concise feedback from your call center.
I also would like someone to take responsibility of contacting the seller. I don't think it is courtesy for Makro to expect me to contact the seller.
I believe you should have a department that is in charge of speaking to the seller and providing me as your client with feedback.
I am your client who purchases grocery at your wonderboom store and other items
LM
Lorraine M's updateReviewer Update
20 Oct 2025, 14:52Makro,
I have been very polite. I don't have this email and i will take all this communication to OMBUDSMAN because I have found other consumers who have been having problems with your electric appliances.
Furthermore your call Centre online consultant's are so rude.
14:51 I still don't have an email, which I keep correcting through the call Centre consultants.
I have been very polite. I don't have this email and i will take all this communication to OMBUDSMAN because I have found other consumers who have been having problems with your electric appliances.
Furthermore your call Centre online consultant's are so rude.
14:51 I still don't have an email, which I keep correcting through the call Centre consultants.
LM
Lorraine M's update20 Oct 2025, 14:52
Reviewer Update
Makro,
I have been very polite. I don't have this email and i will take all this communication to OMBUDSMAN because I have found other consumers who have been having problems with your electric appliances.
Furthermore your call Centre online consultant's are so rude.
14:51 I still don't have an email, which I keep correcting through the call Centre consultants.
I have been very polite. I don't have this email and i will take all this communication to OMBUDSMAN because I have found other consumers who have been having problems with your electric appliances.
Furthermore your call Centre online consultant's are so rude.
14:51 I still don't have an email, which I keep correcting through the call Centre consultants.