LP
Lelani P

1 reviews | Active since Sept 2015

07 Mar 2019, 11:09

Again.. same product - no stock - HOWEVER ON PROMO??????????????????????????????????????????

I am beyond words..........

On 25 Feb 2019 I complained about a product listed as on promo.. but no stock NATION WIDE! https://www.hellopeter.com/makro/reviews/very-sad- **********

I was given a pathetic answer:

Official business reply Good day Lelani

Thank you for reaching out to us.

I'm sorry to hear about the service you've received when trying to purchase online.

This isn't the type of customer service we want you or any of our customers to experience.

I've escalated this to the online team for it to be looked into and for preventative measures to be put in place.

Thanks again for taking the time to contact us and I apologize for the inconvenience caused.

Kind Regards, Otsiele Boikanyo

NOW TODAY! I am on the website again.. there is the same item I want.. on promotion again... but.......................... NO STOCK NATION WIDE!!!!!!!!!!!! https://www.makro.co.za/makstorefront/makro/en/home-garden/patio/patio-furniture/metal-patio-furniture/terrace-leisure-box-220x140x95cm-manor-7-piece-textilene-patio-set-/p/ ********** ********** 9694_EA

Um Makro????

(Oh for the enjoyment of the audience on my initial complaint I asked : Hi Otsiele, Thank you for your speedy response. However I would still like to know about the table and the stock. Is there ever going to be stock at this same special offered price?

AND THE ANSWER>>> Hi Lelani

Please be advised that we have escalated this to our buyer at Head office and we still awaiting feedback as to when stock would be available for reception.

Regarding the price, it will not be the same as this was on promotion.

Apologies for inconvenience caused.

Kind Regards Otsiele Boikanyo

Well guess what? You still do not have stock. And you still advertise the product on Promo... are you trying to get people in your store with false advertising? Because this is what it looks like.

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Replies (2)
Makro
Makro's reply07 Mar 2019, 12:34
Official
Good day Lelani

Thank you for taking my call.

As discussed we do have stock of this set, you can go and make your purchase at our Vaal branch and you will be assisted by Mpho.

Regards
Otsiele Boikanyo
LP
Lelani P's update07 Mar 2019, 12:37
Reviewer Update
Hi Otsiele, Thank you for assisting in this matter. I will go to the branch to make the purchase. Regards Lelani