JS
Johann S

1 reviews | Active since Mar 2012

03 Apr 2016, 10:08

AGAIN MAKRO SERVICE NEEDS TO IMPROVE

My wife bought a hair dryer in January and it just stopped working and wasn't a cheap one either. She took it back and was given a thousand words as well as they refused to replace it because she changed the plug. (no where in the book does it say the warranty will fall away if she changes then plug) After speaking to the manageress of the department, who was extremely rude and had an attitude as well, she eventually decided to replace the hairdryer just to get rid of my wife's complaining with an attitude second to none.<br> <br> Makro really I am fully aware that you do not need my business but every time I have dealings with Makro this is the service I seem to get. <br> <br> Makro please do some staff training on how to treat your customers rather than waste all that money on advertising and your business will grow ten fold<br> <br> Regards<br> <br> Johann.

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Replies (1)
Makro
Makro's reply04 Apr 2016, 09:03
Official
Hello johannsteyn,


Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.

Regards
Mbali Makhanya