LM
Luleka M
1 reviews | Active since Jul 2015
05 Feb 2023, 13:06
Again, Makro Comes Short
After placing an online order on the 27th of January 2023, I was pretty impressed about how fast it was delivered. Surprisingly, my stove was delivered two days later on the 29th. However, the store had sent the wrong stove! A week later, I'm still sitting with a wrong stove in my house. Today (4 Feb), it took 27mins on the phone, at my expense, with 2 different customer service agents and +10mins of being placed on hold to get any kind of conversation going on where in heaven's name the stove I ordered might be. I was told I'd be called back with info, but hours later I'm still waiting for that call. To say I'm frustrated would be an understatement!
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Replies (2)
Makro's replyOfficial
05 Feb 2023, 14:27Good day Luleka,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply05 Feb 2023, 14:27
Official
Good day Luleka,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
LM
Luleka M's updateReviewer Update
07 Feb 2023, 12:41Makro's wordy and private response would have been great had it been followed up with action, as in actually delivering the item I ordered. I've since cancelled my order! After getting contradicting explanations, reasons and all sorts of attempts to explain the situation, I've just had it! These ranged from Makro staff agreeing that there was a missing item in the initial delivery to now a so-called supervisor/manager saying that there is no missing part, I just don't understand the terminology and the product! I'm not sure how one deals with retail staff that can't even interpret their own merchandise and adverts in the same way. I've never been this frustrated with inefficiencies from a retailer, its customer service and delivery! I'M DONE! Just give me back my money!
LM
Luleka M's update07 Feb 2023, 12:41
Reviewer Update
Makro's wordy and private response would have been great had it been followed up with action, as in actually delivering the item I ordered. I've since cancelled my order! After getting contradicting explanations, reasons and all sorts of attempts to explain the situation, I've just had it! These ranged from Makro staff agreeing that there was a missing item in the initial delivery to now a so-called supervisor/manager saying that there is no missing part, I just don't understand the terminology and the product! I'm not sure how one deals with retail staff that can't even interpret their own merchandise and adverts in the same way. I've never been this frustrated with inefficiencies from a retailer, its customer service and delivery! I'M DONE! Just give me back my money!