********** aftersales service

I purchased the Trojan Pursuit 360 exercise bike 8 July 2023 from Makro Germiston. 1 August (24 DAYS LATER) the bike was faulty. I took it back to Makro that same afternoon only to be told that i need to get hold of Trojan themselves as Makro does not handle faulty, returned items for Trojan. Morning of 2 August i called Trojan, who gave me a case number (CAS-***) and I was told that a representative from a company called Evolution would call me within 24hours. 4 August, 72 hours later i called again and was told the same thing. 8 August I AM STILL WAITING!!!!!!!!!!!!! All i have is a text message saying the Evolution technician is booked for 4 August

I am of the opinion that seeing as though Makro SOLD the bike to me, they should be responsible for the faulty item 3 WEEKS LATER! AND I WILL BE DAMNED IF I HAVE TO DRIVE ALL THE WAY BACK TO MAKRO GERMISTON FROM KEMPTON PARK AFTER BEING SENT AWAY THE FIRST TIME