LL
Ling L
1 reviews | Active since Jun 2011
31 Mar 2024, 13:54
After salles care at Makro is a microcosm of their sales culture; as tepid as a jellyfish
Follow up customer care from Makro is deplorable. A huge thank you to DEFY foe being empathetic, helpful and expedient. The stove we purchased from Makro was replaced by DEFY but the way Makro treated the situation was horrid. It was bought at their store and to have no follow up is a microcosm of their customer service in general; all smiles when courting your business and a lack of post-sales care.
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Replies (2)LL
Ling L's updateReviewer Update
02 Apr 2024, 11:03Hi I received a call immediately after, it makes no sense, this issue was resolved by DEFY weeks ago even,
LL
Ling L's update02 Apr 2024, 11:03
Reviewer Update
Hi I received a call immediately after, it makes no sense, this issue was resolved by DEFY weeks ago even,
LL
Ling L's updateReviewer Update
02 Apr 2024, 11:07a day before Good Friday I purchased a 900 rand 20 liter paint, that is now a dud. I dont have the slip too (but I have the purchase record on my banking statements) because I trust the brand. and the sales person was eager to sell it and advised it is perfect, now its like water. I should have known I was being duped when it was the last dusty one on the shelf. I was foolish to go back to Makro
LL
Ling L's update02 Apr 2024, 11:07
Reviewer Update
a day before Good Friday I purchased a 900 rand 20 liter paint, that is now a dud. I dont have the slip too (but I have the purchase record on my banking statements) because I trust the brand. and the sales person was eager to sell it and advised it is perfect, now its like water. I should have known I was being duped when it was the last dusty one on the shelf. I was foolish to go back to Makro