TM
Thelo M
1 reviews | Active since Nov 2018
09 Feb 2026, 09:16
After care service
8 days ago I notified Makro customer care of my Skyworth 65inch TV which is less than 3yrs old screen just went dark. The sound is still playing but when you try to switch it on the picture appears for a second and then completely gone. Pictures was requested of which is sent numerous times, each new consultant jusy keeps asking for the same requirements.
This process has been so frustrating, the screen is still covered by warranty but it seems their process is to frustrate a customer to just leave the process. I will however be posting a complaint on every social media platform.
Helpful (0)
Replies (3)0
Replies (3)TM
Thelo M's updateReviewer Update
11 Feb 2026, 17:19That is absolute nonsense, and the tone of your response is extremely sarcastic!! A gentlemen who actually takes his job seriously received my pictures eventually, it seems there was a problem with your general email address. He provided me with his mass mart address and pictures submitte and received. Something which no previous consultant could think of because clearly customer service is not your job ( my sarcastic response) now I am back to waiting for feedback since Monday. Once again pathetic response, generic responses like I am dealing with a chat bot. AI might as well take over
TM
Thelo M's update11 Feb 2026, 17:19
Reviewer Update
That is absolute nonsense, and the tone of your response is extremely sarcastic!! A gentlemen who actually takes his job seriously received my pictures eventually, it seems there was a problem with your general email address. He provided me with his mass mart address and pictures submitte and received. Something which no previous consultant could think of because clearly customer service is not your job ( my sarcastic response) now I am back to waiting for feedback since Monday. Once again pathetic response, generic responses like I am dealing with a chat bot. AI might as well take over
TM
Thelo M's updateReviewer Update
12 Feb 2026, 14:02Tomorrow would be 2 weeks of me trying to get my claim started. When can someone arrange to collect the TV for assessment please.
TM
Thelo M's update12 Feb 2026, 14:02
Reviewer Update
Tomorrow would be 2 weeks of me trying to get my claim started. When can someone arrange to collect the TV for assessment please.
TM
Thelo M's updateReviewer Update
13 Feb 2026, 14:43Still no feedback received, its going in 2 weeks now and im still battling. It turns out they closed the case reference: #2CGP9
TM
Thelo M's update13 Feb 2026, 14:43
Reviewer Update
Still no feedback received, its going in 2 weeks now and im still battling. It turns out they closed the case reference: #2CGP9