AEG

Hi,

I phoned Makro to log a service call for a washing machine that we bought in 2021. We have logged 3 service calls in total for this AEG washing machine. Every time we have to wait a full week for the machine to be serviced leaving us to use alternative means to get the laundry cleaned. I'm super unhappy with this product and they refuse to replace it.

After calling the service desk the agent states that she cant hear me. I used another phone with perfect network and still they state they cant hear you. After going through this frustration I logged a call through their WhatsApp portal.

Service delivery has disappointed me and this AEG Lavamat has disappointed me even more. If a product is faulty replace it with a new one instead of inconveniencing a client by continuous service calls and maintenance.