LV
Lenél Vining

1 reviews | Active since Oct 2020

30 Jul 2023, 15:28

ADVSERTISING ERROR - NO RECOURSE

Makro advertized a promotion on Lancewood Cheddar cheese in the Fourways Review Makro Birthday specials supplement. The promo was for 1.25kg of cheese, price R88.95 each, valid from 22 July - 30 July 2023. I drove a long way to the Woodmead store for this offer. The only cheese on promotion was Lancewood cheese at R88.95 PER KG. I found an assistant and said that I wanted the cheese in the adverti*****t. He said it was impossible and spoke to me in a very patronizing manner suggesting that I could not expect to buy cheese for that price. The store had a small notice on the fridge door saying that there "had been an error in the advert". When I insisted that if the error was theirs, not mine, they owed it to me to sell it at the advertised price. The more I tried to explain that this was the law in terms of the Consumer Protection Act, the more the assistant raised his voice without allowing me to speak. I insisted on speaking to the manager. I got the same response: they refused to sell the cheese at the advertised price. I left the store with my blood boiling. and will never set foot in a Makro store again. I intend to take this further with Wendy Knowler.

0
Replies (1)
Makro
Makro's reply31 Jul 2023, 08:55
Official
Good day Lenel,
 
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
 
We take all our customer requests seriously and assure you that this matter will be our priority.
 
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. 

We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
 
Please be advised that feedback will be provided.
 
Once again, we apologize for the inconvenience caused throughout your journey with us.
 
I hope you find the above in order.

Kind Regards,
Makro Hellopeter Team

Best regards,