NP
Nadine P

1 reviews | Active since Jun 2013

30 Jul 2015, 10:19

Advertising stock on hand not true

Good day. <br> <br> I did a online purchase for my SON who's birthday it is this Sunday 02/08/2015.<br> Refer to reference number MAK078927 for R999.00 I did the purchase for a Raleigh Peak Dual Suspension Mountain Bike Product ID:289789EA and was informed while I did the online purchase as I called to ensure all was correct that this bicyle would be delivered to my branch of choice.<br> <br> On Monday 27/07/2017 I emailed proof op payment and received a email from MAKRO @#10:11 to confirm my payment. I was then informed on after I followed up on delivery that the specific bycicle is not available and that I could have a refund or another bycicle. I advised that I would like a refund to go a buy my son what HE wants and NOT what MAKRO tried to chage the sale to.<br> <br> Today 30/07/2015 I queried with regard to my refund and I was advised that I would have to wait for 5 days? WHY??<br> <br> Makro did not wait for the money and now I must wait and I will not be able to purchase my SON a GIFT because MAKRO advertised a special on something they do not have?<br> <br> This is totally unacceptable.<br> <br> I did everything that was required when the sale was done and now that I am asking for MY money BACK I have to wait?<br>

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Replies (1)
Makro
Makro's reply30 Jul 2015, 11:08
Official
Hello Nadine1976,


We acknowledge the receipt of your complaint and will revert to you at soonest.


Regards
Makrocare