**** ADVERTISING, LYING TO CONSUMERS AFTER PURCHASE WAS CONFIRMED ,PAYED FOR AND DELIVERY CONFIRMED.

Makro Cancelled My Paid Hisense Washing Dryer combo – Unfair and Unacceptable On 1 August 2025, I purchased a Hisense washing,dryer combo online from the Macro site.. The order went through successfully, payment was accepted, and I received confirmation of the purchase. Delivery date was set for Thursday the 7th. On the 4th a email was sent stating order canceled and no stock available of the item. After contacting Makro they stated it was a pricing error and they only put no stock as the excuse to cancel the order. After speaking to customer care they stated I should contact head office. Spoke to Adi at head office that promised to contact me back but this also never happened. This is against the consumer protection act and I will report this matter. Our washing maschine is broken and there for we ordered a new one from the Macro site. Now Makro states our money will only be refunded in 22 days. So we have to go without a washing machine for 22 days before we can purchase another one. This is **** adverti*****t and then making up stories of no stock to cover themselves. I do have all the proof and will hold Makro responsible for all the inconvenience they caused me family

Then, on 4 August 2025 — three days later — Makro cancelled my order, claiming it was a pricing error. I immediately contacted them to dispute this, referencing the Consumer Protection Act, which states that once a retailer accepts payment and confirms a transaction, a binding contract is formed. There was no indication at checkout that the price was incorrect or conditional.

Makro refused to honour the order or offer any fair alternative, despite multiple follow-ups. I have since lodged formal complaints with the Consumer Goods and Services Ombud (CGSO) and the National Consumer Commission (NCC).

This behaviour is completely unacceptable from a major national retailer. Consumers should not be punished for Makro’s internal pricing issues. I am calling on Makro to take responsibility and do the right thing. Reply (1)