JN
Jasmine N#

1 reviews | Active since Apr 2011

30 Nov 2015, 12:34

ADVERTISED PRICE AND PAYMENT PRICE DIFFERENT

I went onto the Makro website today to buy the 55\ Samsung 3D FHD LED TV which is going to R8999 on the website. There are other items on the website that have been indicated as sold out. When you select the item it says R8999 but when you go to check out it states R9999. I called the call center and was told that the TVs for R8999 are sold out and well now it is R9999. I believe this is misleading people who have not to stay online with the slow connections to MAKRO for ages and then hold on for ages with the call center and then be told its out of stock. So how has MAKRO updated other items as out of stock. Also there is no inidcation on this item that the price is available to first 50 customers or so a done with other companies. MAKRO should give me the TV at the advertised price on the website of R8999 and their website not being updated accordingly should not be my issue but theirs. I have print screened all the images so I have some documentation of this. "

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Replies (1)
Makro
Makro's reply02 May 2023, 21:58
Official
Hello daelene,



Thank you for raising your concern with us.

Please accept our sincere apologies for your experience online. Our Cyber Monday sale had an overwhelming response which caused some slow response through the morning and caused the website to react abnormally. All our sale items have limited quantities and we sold out some of our lines a lot faster than anticipated. We unfortunately sold out the 55\TV country wide and have no more stock of this TV. Please accept our sincere apologies for disappointing you.