1 reviews | Active since Mar 2009
********* ACTION BY MAKRO
I purchased a microwave online from Makro on 29 June. I went to collect it at Makro Riversands and discovered it wasnt the model that I wanted.
I immediately went to Returns and asked for my credit card to be credited with the purchase amount - but was informed that this could not be done because I had paid online so the store couldnt action the refund.
I objected to this but had no option but to accept that it was Makro policy - and I would be refunded within 7 working days.
It is now TWENTY SEVEN days and I have been sent backwards and forwards from Online to Riversands customer care for the last 3 weeks - only to now be informed that my refund will be processed WITHIN 7 WORKING DAYS!!!!!
This is absolutely unacceptable and grossly ********* action on the part of Makro - who are clearly delaying refunding my money in order to earn interest on the money - which I am PAYING interest for an item that was returned nearly 4 weeks ago!!!
ABSOLUTELY DISGUSTED!!!!
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,