MCDT
Matthys C Du Toit

1 reviews | Active since Mar 2017

03 Oct 2017, 11:23

Account Suspended with no communication

I have had a Marko account since 2012, always paid my account, Debit orders goes through everymonth. I wanted to check my balance yesterday and then received a messages sorry your credit balance is 0 as your account has been suspended... I send mails, online queries, tries to call but no answer... I want an answer on why my account has been suspended if payment is received every single month??

0
Replies (2)
Makro
Makro's reply04 Oct 2017, 14:32
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards
Mbali Makhanya

Makro
Makro's reply18 Dec 2017, 12:07
Official

Good day,

I understand that the store has been in-contact with you and the issue is now resolved.

Regards

Mbali Makhanya