Account Quiries

Same complain every day by makro.My account is still not sorted.Still they phoned and demand payment,i got no problem to pay but first they must sort my account.I paid R10 200,00 but still they want payment.I phone,no help,i mail all my payments but still not sorted.Valne Kleintjies the operations custemer services phoned me 3 weeks ago and promise me all will be sorted but nothing,still they phone for payment.Now they stop my customer protection insurance due to non payment.What more can i do.Where can i go to lay a complain.Makro customer service can not help me, where can i go.They stress me because they make my name bad and keep doing it and i dont know where i can go.Will 3th Degree on TV help me because makro can not.Every day someone else phoned me and no one know what they do,they keep on saying i must pay R3 800,thats bull,they dont know whats going on.I mail and fax all my payment for the 10th time to them,with no sucsess.They promise but nothing.PLS HELP