Account not allocated as requested

Hello<br> <br> I have made an extra payment of R1500 to my makro account and ask that this would be allocated to my first and second BUDGET account. Before I did this I did enquire if this is possible and I was told yes, I must just send them the proof of payment and asked them to put the payment through as I want it.<br> I have now received my statement for April and see that is has not been done like I asked.The R1500 was subtracted once off.<br> I have no response from anyone regarding this request - could somebody please assist me with this?? I have send out about 3 mails to [Email Removed] regarding this - but no one will assist me<br> <br> Thanks<br>